Privacy policy

Privacy Policy

Windgoo values your privacy

At Windgoo, we take your personal privacy seriously and recognize that you expect privacy and security for all your personal information. We understand the need to protect and secure your sensitive data and apply strict standards and procedures to prevent misuse of your information.

We recommend that you carefully read this privacy statement (“Privacy Statement”) to understand what information we collect and how we use it.

Controller of your data at Windgoo
Windgoo Inc. and its subsidiaries and affiliates (collectively “Windgoo,” “we,” “us,” or “our”) are responsible for your information. This Privacy Statement applies to our website within the European Union (“Windgoo Site” or “Site”). By visiting and using our Site, you acknowledge that you have read and understood this Privacy Statement and that you do not object to our processing activities.

Your data controller at Windgoo: your data controller is the company that makes decisions about how and why your information is used. For residents of the EU, this is Windgoo Inc.

This Privacy Statement describes how Windgoo collects, protects, uses, and discloses information and data that are collected or created during your access to and use of the Windgoo Site, products, and services, as well as your interactions with Windgoo via phone, mail, or at our physical locations. It also explains your rights, which may vary depending on your location.

Third Parties and Service Providers
During your interactions with the Site, certain third-party service providers engaged by Windgoo (“Service Providers”) may be responsible for collecting information about you, your interactions with the Site, your preferences, settings, or other general information. In other cases, you may be required to provide certain information to a Service Provider in order to use Windgoo services, including but not limited to making a purchase, financing a purchase, applying for a job, or participating in a contest. This Privacy Statement indicates in which cases your information is collected, transmitted, or stored by a Service Provider. In such cases, your information is subject to the terms and privacy policy of that Service Provider. See the section “Access to your information” below for more details about our Service Providers.

Scope and applicability
Please note that this Privacy Statement applies to information we collect:

• when you visit the Site;

• when you provide your data to us through the Site;
• when you create or use a user profile on the Site;
• when we communicate with you via email or other communication channels;
• through service providers with whom we collaborate to deliver our services;
• in other ways during your use of our services.

How we collect your information

The only personal information we collect about you is voluntarily provided by you or as described in the section “Information collected through your use of the Site”. Windgoo does not collect biometric data or sensitive information related to health, race, gender, or other special categories of data.

Information we collect
When you visit our Sites, submit a request, create an account, subscribe to a service, register to receive marketing materials, participate in contests, sweepstakes, or promotions, or receive other services, we may ask you to provide certain personal data such as your name, email address, phone number, postal code, and other personally identifiable information (“Personal Information”).

We take reasonable steps to ensure that we only request the information necessary for the purposes described in “How we use your information”. We also ensure that your contact information is accurate, complete, up to date, and reliable.

We will only collect and process your personal information when we:
(a) obtain your consent,
(b) have a legitimate interest in collecting and processing the data for our direct marketing purposes, or
(c) are legally required or permitted to do so.

Periodically, we may supplement the personal information we collect from you with personal or non-personal information about you or another person, obtained from companies with whom we have marketing or other business relationships and from other third-party sources. Aggregated information that is linked or linkable to your personal information is treated by us as personal information under this Privacy Statement.

Children under 16 years of age
Our Site is not intended for children under the age of 16. No one under 16 may provide personal information to or on the Site. If you are under 16, do not use the Site, provide any information through any features, register on the Site, make any purchases through the Site, use any interactive or public comment features on the Site, or provide any information about yourself, such as your name, address, phone number, email address, or username. If we discover that we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe that we may have information from or about a child under 16, please contact us.

Payment information
Windgoo does not collect or store payment information. When you order an e-bike or other products, all payments are processed through Shopify Inc. When you provide payment information on this site, it is submitted through Shopify’s payment portal. All payment information and transactions are subject to Shopify’s Privacy Policy and Terms and Conditions. If there are issues processing an order, we use your contact details to reach you and resolve the issue. We do not share your personal and financial information with third parties except as specified in this Privacy Policy.

Information collected through your use of the Site

We or a service provider may use Site analytics tools or other licensed third-party technologies to collect information about you based on your use of this Site. This information may be combined with other information you provide to us. It may also be processed into aggregated data about visitors and traffic on the site. We may also use third-party analytics tools to distinguish and analyze user behavior. Below you can read how and why we do this:

• Log files
  We or a service provider may collect anonymous and technical information from your computer, including your IP address, information about your computer or other device, the type of browser or operating system your device uses, the programs, services, and software versions you use, and the address of a referring site each time you request a web page through the Site. We use this information for statistical purposes, to ensure that our pages are displayed and function correctly on your computer, to determine which site referred you to our Site, and to personalize your access to the Site or to conduct our own research and analysis to improve our programs, products, services, and content. We use service providers to collect and analyze this information and reserve the right to change which service providers collect and analyze this information in the future. If you do not agree with the collection and use of your anonymous and technical information by Windgoo or its service providers as described above, you may choose to stop using the Site or contact us as described in “Management of your personal information.”
• Cookies
  Cookies are small text files that are stored on your computer or device when you visit certain online pages, which record your preferences. Windgoo and our service providers use cookies to track the use of our sites and online services. Cookies may also be used to monitor traffic, improve the Sites, make the Sites easier and more relevant for your use, and improve the performance of our advertisements on other sites. You can choose not to accept cookies by adjusting your browser settings to refuse cookies or to notify you when you receive a cookie. Some features of our Sites or other services may not function properly if you delete or disable cookies. For more information about cookies and how to disable them, see: https://www.consumer.ftc.gov/articles/0042-online-tracking.
• Web beacons
  Some pages of our Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). These allow us or a service provider, for example, to count users who have visited those pages or opened an email, and for other related site statistics (for example, recording the popularity of certain site content and verifying system and server integrity).
• Social networks
  If you visit one of our Sites through a social network (for example Facebook or Twitter), or otherwise connect your account with us through a social network, we may also receive personal information about you from that social network. The receipt of your personal information through a social network is subject to the terms of use and privacy policy of that network. We may combine this information with information we collect directly from you.

Information we collect offline

We collect information when you visit a Windgoo store to make a purchase or payment, complete a registration agreement, take a tour, test ride an e-bike, or submit a store request. This may include, among other things:

• Your personal contact details, such as name, address, email address, and phone number.
• Your sensitive personal information, such as emergency contacts and release information, driver’s license number, and information about your employer.
• Your financial information required to process a payment.
• Video footage of your entry and exit from our store.
• Information collected offline by third parties to facilitate services, such as credit card, bank, or other payment-related information.

How we use your information

We use your personal information for the purposes described at the time of collection and to manage the internal operation and security of our Site, in accordance with this Privacy Statement. In addition, we may use your personal information for analytical and direct marketing purposes, such as:

• Sending periodic emails and newsletters;
• Confirming, sending, and tracking your order, subscription, or registration;
• Communicating with you about your order, subscription, or registration;
• Responding to customer inquiries;
• Sending surveys and other communications;
• Analyzing preferences, trends, and statistics;
• Informing you about new products, services, and offers; and
• Providing other information from and about Windgoo.

We only contact you in ways that align with your communication preferences. However, if you have opted out of receiving marketing communications from us, we may still contact you to handle questions or issues related to the services you have requested.

Other ways we may use your information

In addition to the specific purposes described above, we may use the information we collect about you or that you provide to us, including personal information, for:

• Presenting our Site and its content to you;
• Providing you with information, products, or services that you request from us;
• Allowing you to participate in interactive features on our site or notifying you about changes to our site, products, or services we offer;
• Providing other information from and about Windgoo or an affiliated organization;
• Protecting your privacy and enforcing this Privacy Statement;
• Taking legal action against individuals or entities that harm you, Windgoo, or others;
• Fulfilling any other purpose for which you provide your information;
• Analyzing preferences, trends, and statistics;
• Protecting our rights and property;
• Complying with any law, regulation, legal process, or court order;
• For any other purpose with your consent.

Legal basis for processing

Any processing (i.e. use) of your personal information is based on one of the following legal grounds:

• Your consent (for example, for placing cookies that process personal information or for marketing by our third-party partners). Where we need your consent, we will obtain it through a form informing you so that you can decide whether to give consent;
• The performance of our contract with you (for example, to process your payment or shipping information to complete your order);
• Compliance with a legal obligation (for example, when we are required to provide information to a court or tax authority); and
• Our legitimate interests, provided these are not overridden by your fundamental rights and freedoms (for example, when we conduct our own direct marketing to existing subscribers, subject to your right to opt out of such marketing at any time).

Retention periods for your personal information

We only use your personal information for as long as necessary to fulfill the purposes described above, after which we delete your information, unless we are required to retain it longer to comply with a legal obligation.

Access to your information

We do not share, sell, rent, or otherwise transfer your personal information except as described in this Privacy Statement. Your information is accessible to Windgoo employees who are trained to follow our internal policies for handling personal information and to help you exercise your legal rights regarding your personal information.

Service providers may also have access to your personal information when performing their services. However, we require all service providers to maintain commercial confidentiality standards to ensure the security of your personal information. Some service providers assist us with behavioral advertising by collecting and analyzing certain information when you visit our sites (for example, clickstream information, browser type, date and time, and viewed or scrolled topics). These service providers typically use a third-party cookie or web beacon to collect this information. You can learn more about opting out of behavioral advertising via http://www.networkadvertising.org/choices or www.aboutads.info/choices.

Disclosure of your information

We will only disclose, sell, or share your personal information or other data in the following circumstances:

• To service providers
  We may disclose, sell, or share personal information with one or more service providers with whom we have a contract to provide services to us or to deliver the services you have requested. We may also share personal information with service providers interested in providing services or products to you. We have no control over how these service providers use or disclose your personal information.
• To affiliated companies
  We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other Windgoo Group companies under common control, in which case this Privacy Statement will apply to Windgoo to the same extent.
• For internal analysis and operations
  We may disclose personal information to third parties for our own statistical, design, or operational purposes, such as estimating our audience size, measuring aggregated traffic, and understanding demographic trends among our users. The use and disclosure of your personal information by these third parties is limited to performing such tasks and is subject to confidentiality.
• For legal compliance and other obligations
  We may disclose personal information when we believe disclosure is appropriate to:
  (a) comply with the law;
  (b) enforce or apply this Privacy Statement or other policies or agreements;
  (c) protect our or our users’ rights, property, or safety;
  (d) protect our users from fraudulent, abusive, or unlawful use of our Site; or
  (e) when we reasonably believe that an emergency involving immediate danger of death or serious physical injury justifies disclosure without delay.
• As part of business transfers
  We may disclose personal information as part of a merger, acquisition, debt financing, sale of company assets, or other business transaction.
• As aggregated information
  We may share or sell aggregated, anonymized information based on data about you to our advertisers, business partners, and other third parties. We use technical and organizational measures to anonymize your information and combine it with information from other users so that you cannot be directly identified. This information may be used by third parties for marketing, promotional, or statistical purposes. We do not restrict the use of aggregated information by third parties.

Information security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not improperly lost, misused, accessed, disclosed, altered, or destroyed. All communication with our website is conducted using Secure Socket Layer (SSL) encryption technology. The use of SSL encryption ensures that all information transmitted between you and our website is secure.

• We do not collect personal information as a primary purpose.
• We use the information we collect to improve your experience with our website, products, and services.
• We do not sell or rent this information to third parties.
• We will not use your personal information or photos for advertising without your consent.

It is Windgoo’s policy to treat your personal information as strictly confidential. We use commercially reasonable security measures, both online and offline, to ensure the safety, confidentiality, and integrity of the information we collect about you. We maintain physical, electronic, and procedural safeguards to protect your non-public personal information. Our technology is regularly updated and tested to improve the protection and integrity of your information.

We instruct our employees on the importance of customer confidentiality and privacy through standard procedures and specialized training programs. We take appropriate disciplinary measures to enforce employee privacy practices.

Please note, however, that no data transmission over the internet is 100% secure. While we take reasonable steps to protect your personal information, we cannot guarantee that unauthorized third parties will not be able to bypass these security measures or use your non-public personal information for improper purposes. We are not responsible for the circumvention of any privacy settings or security measures on the site, nor for the actions of third parties.

The security of your information also depends on you. You are responsible for keeping your password confidential. Be sure to log out and close your browser window when you finish your visit to the site. This helps prevent others from accessing your account, especially if you share a computer or use a public computer. All internet users should take care in handling their personal information and how it is shared.

Third parties and advertising

This Privacy Statement applies only to information collected by Windgoo. We may provide links to external websites as a service to our users, but we have no control over and are not responsible for the privacy and data collection, use, or disclosure practices of such third-party websites. When you click on links that take you to external sites, you are subject to the privacy policies and practices of those sites, not ours. We recommend that you read and understand the privacy statements of such sites before providing any personal information.

Third-party advertisers or advertising networks may use cookies or other technologies on our sites for various purposes, including measuring the effectiveness of their advertisements and analyzing and personalizing ads or other content delivered to you. We have no control over the privacy and data collection practices of such third parties, and their privacy policies may differ from ours. Therefore, we recommend that you read and understand the privacy statements of such sites before providing any personal information.

Our third-party partners currently include (but are not limited to): Google, Instagram, Facebook, and YouTube.

Management of your personal data

Unsubscribing from communications

You can change or limit the communications we send you by clicking the “unsubscribe” link at the bottom of our emails. You can also contact us directly via email: contact@windgoofun.com. Please include your full name, email address, mailing address, and specify which information you do not wish to receive. For example, you may include one of the following statements in your message:

• I do not want to receive email advertisements, such as updates about products and services, special offers, or upcoming events.
• I do not want to receive direct mail advertisements, such as periodic catalogs and mailings about products and services, special offers, or upcoming events.

Your rights

Depending on applicable law, as an EU citizen you may have some or all of the following rights regarding your personal data:

• The right to a copy of your personal data, along with information about how and on what basis that personal data is processed.
• The right to rectify inaccurate personal data (including the right to complete incomplete data).
• The right to have your personal data erased (in limited circumstances, where it is no longer necessary for the purposes for which it was collected or processed).
• The right to restrict the processing of your personal data in the following cases:
• The accuracy of the personal data is contested;
• The processing is unlawful but you oppose erasure;
• We no longer need the personal data, but it is required for the establishment, exercise, or defense of legal claims;
• You object to processing based on legitimate interests (other than direct marketing).

In connection with these rights, you may contact us using the contact details in the Contact Information section below. We may request proof of identity and reserve the right to charge a fee where permitted by law, for example if your request is manifestly unfounded or excessive. We aim to respond to your request within the applicable timeframes, which we will inform you of once we recognize your request.

Do Not Track signals

Windgoo currently does not respond to Do Not Track settings or browser signals. Additionally, Windgoo may use other standard internet technologies to track visitors to Windgoo websites. For more information about Do Not Track, visit www.allaboutdnt.org.

Unauthorized use

If you become aware of any unauthorized submissions of information to Windgoo, including information about children, please notify us using the contact details below so that we can remove it.

International transfers for EU citizens

Please note that we are a company headquartered in China, and your personal data may be transferred to and stored in China for processing.

With respect to both internal transfers and the use of affiliated companies, service providers, or vendors, when personal data is transferred outside the European Economic Area (EEA), we will take steps to ensure that the data receives the same level of protection as if it remained within the UK and the EEA. This may include data transfer agreements, the use of standard contractual clauses approved by the European Commission, or reliance on certification programs such as the EU-China Privacy Shield. You may have the right to request details of the mechanisms under which your data is transferred outside the EEA. Please contact us if you would like more information.

Right of access

Customers have the right to request access to their personal data. This includes the right to obtain a copy of their data and information about the purposes of processing, categories of data, recipients, retention periods, and data sources. Customers can exercise this right by contacting us via the contact page or by reaching out to Windgoo BV: Groenendaal 27a, 3011SK Rotterdam, Email: contact@windgoofun.nl, contact@windgoofun.com, Tel: 0232340276, KvK: 89626354, VAT: NL 865045094B01.

Right to rectification

Customers have the right to correct inaccurate or incomplete data. If the personal information we hold is incorrect, please inform us and we will update it as soon as possible.

Right to restriction of processing

Customers may request temporary or permanent restriction of the processing of their personal data. This right may be exercised if:

The accuracy of the data is contested.

The processing is unlawful, but the customer opposes deletion.

We no longer need the data, but the customer requires it for legal purposes.

The customer has objected to processing (pending verification).

Right to data portability

Customers may request to transfer their data to another service provider, where technically feasible, in a structured, commonly used, and machine-readable format. This applies to data provided to us based on consent or a contract.

Right to object and other rights

Customers have the right to object to certain processing activities, such as direct marketing. Customers also have rights regarding automated decision-making, including profiling, where this affects legal rights or has other significant consequences. To exercise these rights, customers may contact us using the details above.

Terms and conditions

The EU purchase terms, Terms of Use, and Warranty of this site and Windgoo services apply to all matters not covered in this Privacy Statement.

Changes to this Privacy Statement

We may make changes to this statement from time to time to ensure accuracy. If we make changes, the revised statement will be posted online and the date of the most recent revision will be indicated. Please check this statement regularly, especially before providing personal data, to determine the current scope of this statement.

Contact information

If you have questions about our collection and use of your personal data, or if you wish to exercise any of your rights regarding your personal data, or if you have questions about this Privacy Statement, please contact:

Windgoo BV
Groenendaal 27a, 3011SK Rotterdam
Email: contact@windgoofun.nl, contact@windgoofun.com
Tel.: 0232340276
KVK: 89626354
VAT: NL 865045094B01