Windgoo models with a throttle are not permitted on Dutch public roads. We only sell models that only have pedal assist , so they don't have a throttle.

No, this is not possible.

That's right, all our bicycles are equipped with pedal assistance only.

The support level in your Windgoo Smart App may be set too low. Easily adjust this level in the app to a higher support level, and you'll immediately notice the difference.

You can book a test ride at the stores in Amsterdam, Rotterdam, or Hoofddorp here. You can also find a list of affiliated dealers near you on the website https://www.windgoofun.com/ . Contact them to inquire if the model you're looking for is in stock.

The product specifications of the Windgoo models show the waterproof rating for each product.

Cold affects the battery. Charging takes longer and the battery delivers less power than usual. If your Windgoo has a removable battery, store it indoors if you store your e-bike outside in cold weather. Also, don't charge your e-bike battery outside or in a cold shed. The battery's range is greater when it's not cold before use.

Tip: Also store your Windgoo charger in a dry place (5 - 25 degrees).

The 25 km/h speed was tested under ideal conditions. The maximum speed depends on factors such as temperature, tire pressure, support level, riding style, etc.

Various accessories can be ordered at https://www.windgoofun.com . Accessories are also available through affiliated dealers. A list of affiliated dealers near you can be found on the https://www.windgoofun.com website. If the item is out of stock in the Netherlands, you can order it at https://www.windgoofun.com .

Various accessories can be ordered at https://www.windgoofun.com . Accessories are also available through affiliated dealers. A list of affiliated dealers near you can be found on the https://www.windgoofun.com website. If the item is out of stock in the Netherlands, you can order it at https://www.windgoofun.com .

First check if your Windgoo has the app function.

In this video we explain how to connect the app: https://www.youtube.com/watch?v=Soc-03v_Ay0.

In general, all you need to do is empty the bike battery, put it on the charger, turn it on and reconnect the app.

Only one device can be paired with a Windgoo. Make sure the previous device is completely disconnected before pairing a new one. To do this, open the Windgoo Smart App, click the right tab, and remove the phone.

You can check which warranty applies to which part on the warranty page https://www.windgoofun.com/pages/warranty-policy .

To claim under warranty, please consult the seller.

Register your Windgoo via the warranty form on the website: https://www.windgoofun.com/pages/reparatie-formulier .
The service center will then contact you about the repair of your bicycle.

To return your Windgoo, please contact the seller. If you placed your order through windgoofun.com, you can register your return using the returns form .

Please note! You can only return your Windgoo if it's in its original condition. That is, the same condition you received it. So, unused and in the original packaging. You'll also need the receipt or proof of purchase. You can read all about this in our returns policy.

To check the status of your repair, please contact customer service via email at contact@windgoofun.com .

At Windgoo, we strive to provide accurate product descriptions and specifications so our customers can make informed choices. However, we understand that sometimes a product doesn't meet expectations due to personal preferences.

Eligibility: The product must be returned in its original condition, unused and in its original packaging.

Return Shipping Costs: Customers are responsible for return shipping costs and any additional fees for exchanging or reshipping a new product.

Exchange costs: Any price difference between the exchanged items and the shipping costs will be borne by the customer.

It's not possible to pay for your order later. You can only pay for online orders in installments with in3 and spraypay.

The online order confirmation email contains the inovice information. For more information, please contact contact@windgoofun.com .

Windgoo bikes are delivered free of charge within the Netherlands.

For orders under €50, a €12 shipping fee will be charged.

For deliveries to other European countries, shipping costs are calculated based on the location of the order.

Yes, you can choose from stores. Orders are also delivered to your home. You can also order a Windgoo through a dealer near you. You can then pick up your Windgoo there. Visit https://www.windgoofun.com/pages/windgoo-winkels for stores and dealers near you.

Once your order is completed, you'll receive an email confirmation with a Track & Trace number so you can track your order. Track your order here .

Take a photo of the damage and send it along with the complaint to contact@windgoofun.com . The service center will provide a suitable solution.

If you would like to change or cancel your order after receiving your order confirmation, please contact us at contact@windgoofun.com and we will see what we can do for you.

We do our utmost to deliver your order as quickly as possible.

• In stock? Then we will ship your order within 5-7 business days.

• Out of stock? We'll ship your order as soon as it's available again.

• As soon as your order has been shipped, you will automatically receive a Track & Trace code by email. You do not need to contact us for this. Please note: Delivery time is an estimate and may vary due to unforeseen circumstances. We always do our utmost to deliver your order as quickly as possible.

No, you do not need a driver's license to drive the Windgoo.

There's no minimum age, but there is a minimum height. You can see this in the product specifications for each product.

In the Netherlands, there's no helmet requirement for e-bikes. However, it's always a good idea to take your road safety seriously and wear a helmet.

The electric bicycle has a motor power of up to 250 watts and offers pedal assistance up to a maximum of 25 km/h.

The frame number can be found on all e-bike models. It's usually located at the front, just above the fork. If you can't find your frame number, please contact us at contact@windgoofun.com . We'll let you know the location for each Windgoo model.